Disability Service Standards

Each of the flags (below) carry a link to a translation of the Disability Service Standards.

The Standards set the minimum operating practices that funded services must deliver. Scroll down for the English version.

Arabic	Chinese
Croatian	Greek
Italian	Macedonian
Polish	Spanish
Turkish	Vietnamese

The Disability Service standards have changed somewhat since the translations above were made. There has been the introduction of a 12th Standard covering Human Rights and Freedom from Abuse. See www.fahcsia.gov.au/.

The Commonwealth Disability Services Standards

Standard 1: Service Access
Each person with a disability who is seeking a service has access to a service on the basis of relative need and available resources.

Standard 2: Individual Needs
Each person with a disability receives a service which is designed to meet, in the least restrictive way, his or her individual needs and personal goals.

Standard 3: Decision Making & Choice
Each person with a disability has the opportunity to participate as fully as possible in making decisions about the events and activities of his or her daily life in relation to the services he or she receives.

Standard 4: Privacy, Dignity & Confidentiality
Each consumer's right to privacy, dignity and confidentiality in all aspects of his or her life is recognised and respected.

Standard 5: Participation & Integration
Each person with a disability is supported and encouraged to participate and be involved in the life of the community.

Standard 6: Valued Status
Each person with a disability has the opportunity to develop and maintain skills and to participate in activities that enable him or her to achieve valued roles in the community.

Standard 7: Complaints & Disputes
Each service recipient is encouraged to raise and have resolved without fear of retribution, any complaints or disputes he or she may have regarding the service provider or the service.

Standard 8: Service Management
Each service provider adopts quality management systems and practices that optimise

Standard 9: Employment conditions
Your right to fair wages and conditions

Standard 10; Service recipient training and support
Learning the right skills for your job

Standard 11;Staff recruitment employment and training
Having staff who know the best ways to help you

Standard 12: Protection of human rights and freedom from abuse