Regular readers may remember that I had some issues with Amazon books (the problem ran over 6 months, cost me a motza and worse, wasted my time). Essentially, Amazon passed an order I'd placed to a 3rd party reseller - incompetent thieves called "International Books" - who stuffed me around. I received a smelly, underlined, dog eared bin filler and had the devils own job getting my money back.
As a result I took my business elsewhere (big deal? - well every bit counts and 1200 people visit this site every month) - actually to Borders Books. I shop at either at the Macquarie Center or Macarthur Square.
Recently I placed a deposit for a book which needed to be special ordered. The book duly turned up, I went to Borders, paid my money and I couldn't have been happier. Then I received this letter from the Customer Services Manager. How about this for customer service? I had no idea there had been a mistake. I was very happy before I got the letter but well pleased afterwards and I can't say how sweet the free coffee tasted on Saturday.
Decent customer service? - No, this is great customer service from an honest and reputable retailer.
So, if you are thinking of buying any book, you want a great reange of music, movies or magazines (really great selection). Ask yourself: who'll look after you best, Amazon or Borders?
So it's Rah, Rah, Brett McGrath and see you at Macarthur Square!
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Choice & Control
The NDIS slogans around choice and control demonstrate the importance of consumer involvement in both the choice and control of supports they need.
However, in order to be valuable, choice needs to be informed by accurate data such is this: http://www....
Last week (14-16) it was my privilege to attend the 1st World Supported Employment Conference in Belfast, Northern Ireland.
"Employment for All - A Global Perspective" brought workers from around the globe (primarily Europe) to discuss best practice in supported employment....
Quality and the Stars Quality and the Stars
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The Stars, ranging from 1 to 5 are supposed to give some insight into whether a service is a poor or high performing program....
Attended the Disability Employment Australia (DEA) forum in Canberra. THis is a regular get together that offers disability employment services tha chance to be kept up to date from our funding body and also listed to expert speakers on topics associated with the goal of seeing as many people as possible find and keep suitable employment....
NOVAs greatest asset is its staff. I suspect you would struggle to find the CEO of any organisation state their staff are not vital and at the core of business reputation and results....
A corner turned?
We are presently holding events to promote employment for people with disability - nor surprise there, that's our job.
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Say No to Quotas!
The pernicious idea that 'quota's' might be the solution for disability employment continue:
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The number of placements made has seriously improved - up 31% in 2015 and a further 14% in 2016, NOVA operates at at rate of placement better than 150% over 2014!
Whats really exciting is that this has been achieved without compromising on the level of disability that can be supported by NOVA's teams (if anything this has risen)....
Famous last words!
O.K. - sorry that you need to cut and paste: http://www.smh.com.au/business/workplace-relations/100-million-payday-for-1anhour-staff-with-disabilities-20161216-gtcius....
Not sure if this will be my last blog post for 2016 but just in case, a quick look back at 2016:
Best ever year for total number of placements
Best ever year for long term employment outcomes
Best ever year for Apprenticeships and Traineeships
Best ever year for Transition to Work outcomes
Best ever year for media coverage
Best ever year for 'Focusonability'
Best ever year for Transition to Work (TTW)
How about 2017?
Looking good, so stay in touch and have a terrific holiday, be safe and hopefully Santa will bring you all that you wish for....
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The NDIS held out hope and promise to people with a disability, the opportunity to exercise choice and control and was heralded as the answer to the prayers of our most disadvantaged and vulnerable citizens....
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6 years ago NOVA was amongst the lower performing providers in Sydney, at least as measured through the Star's,
Regular readers will be aware of my unhappiness with things that I think are important to people with disability - stuff like, wages earned, hours worked etc....
Best Show on TV Morning All
Sorry you need to cut and paste: http://www.sbs.com.au/ondemand/video/802326595536/focus-on-ability-film-festival-2016
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NOVA needs you - come and join us
NOVA needs You!!
Wednesday 2nd November
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