On July 1st 2015 ‘Jobactive’ replaces ‘Job Services Australia’ as the means for folk who are out of work to find employment.
A quick look at the recent purchasing results suggest that a number of previous JSA providers are sadly to become no more.
What did they do wrong?
The answer is; not much.
The measurement tool used by the funding body delivers scores across a range of results and throws up scores from 1-5 across a bell curve. Changing the players redistributes the remainder also across a bell curve and the ratio of results essentially remains the same so 5% will always be at the highest end of the score and 5% at the lowest with the bulk of results in the middle – in this instance 3 ‘Stars’.
There’s a lot of words used to justify this process and central to the argument is that the process differentiates between ‘high performing services’ and ‘poor performing services’ – the language is clearly designed to prejudice the casual reader against the latter.
It is difficult to imagine that employment service providers actually make much difference to the labour market in which they operate – employers are influenced by micro and macroeconomic events and policy but do not of themselves have the ability to overly change demand.
So the market for vacancies and placements equals XYZ and that’s the market and there you go – employment service providers may assist employers to access incentives, workplace modifications provide training to their clients to meet local labour market demand and not much more. It would be difficult to imagine a recession ending due to the efforts of even the ‘highest performing’ providers.
What about the unemployed users of such programs?
These are by definition, members of a marginalised group, ‘the unemployed’ and as such lack much access to the powers that determine their fate – they are generally poor or on their way to a poorer lifestyle, they are not necessarily going to be able to find their own employment (otherwise, for the reasons already noted, they would have), instead they are reliant upon service providers who operate in the market described above.
They may have made a choice and picked a provider they feel most able to meet their particular needs and the most disadvantaged amongst these, the long term unemployed frequently truly value the relationships they form with the staff at their chosen provider.
The employment service staff are also an important consideration in the process – many have decades of experience, long term relationships with job seekers and equally long term and valuable relationships with employers.
Despite noises to the contrary these workers do not simply migrate to new providers (and you rightly ask, if they did then the point about ‘higher performing services’ is surely questionable?). Instead they leave the industry, disillusioned and their experience is lost and has to be regained by the new provider.
The gap between the loss of knowledge and its recreation forms part of the ‘lost opportunity costs’ that bedevil employment provision – by the time the new ‘you beaut’ service picks up the staff required to service their new contract, train them, make themselves known to employers, settle in the required management practices etc… the possibility of genuine gains are lost.
These are the facts that the evidence supports – numbers of people placed into meaningful employment by providers remains at a fairly poor but consistent level and actually goes backward when these ‘improvements’ take place.
There are solutions and some have even been used in the past and shown to be effective.
The constant threat of essentially arbitrary business reallocation and loss of contract/employment needs to go. It can be replaced by a market driven response that rewards providers for actual outcomes that make a difference to the unemployed – if you can afford to stay in business on the basis of a bounty hunter system that only rewards actual outcomes then you should be allowed to do so; for profit, not for profit – anyone that actually makes a difference.
Letting the marketplace decide who stays and who goes will drive up the quality of service to both employers and the unemployed.
You can scroll back through previous blogs to see a range of suggestions for improvement that centre on one thing; putting the people that benefit from service, employers and the unemployed, at the heart of service delivery rather than the needs and ease of the system.
My commiseration to those providers and their staffs leaving the field, knowing you did nothing wrong is no consolation.
Would you like a face-to-face meeting with Martin via Skype? Click the button below to make an appointment
Subscribe to this Blog - blog.novaemployment.com.au Copy the link above and paste it into your favourite Reader to subscribe to an RSS feed of this blog. To watch a short video explanation of RSS and how it helps you save time reading the web click here
Your Comments There are currently no comments on this article
Choice & Control
The NDIS slogans around choice and control demonstrate the importance of consumer involvement in both the choice and control of supports they need.
However, in order to be valuable, choice needs to be informed by accurate data such is this: http://www....
Last week (14-16) it was my privilege to attend the 1st World Supported Employment Conference in Belfast, Northern Ireland.
"Employment for All - A Global Perspective" brought workers from around the globe (primarily Europe) to discuss best practice in supported employment....
Quality and the Stars Quality and the Stars
There have probably been few people more openly critical of the Disability Employment Service (DES) Star Ratings than me.
The Stars, ranging from 1 to 5 are supposed to give some insight into whether a service is a poor or high performing program....
Attended the Disability Employment Australia (DEA) forum in Canberra. THis is a regular get together that offers disability employment services tha chance to be kept up to date from our funding body and also listed to expert speakers on topics associated with the goal of seeing as many people as possible find and keep suitable employment....
NOVAs greatest asset is its staff. I suspect you would struggle to find the CEO of any organisation state their staff are not vital and at the core of business reputation and results....
A corner turned?
We are presently holding events to promote employment for people with disability - nor surprise there, that's our job.
What has been a surprise is the willingness of employers to come along and listen and more importantly, to consider adopting inclusive employment practices across their organisations....
Say No to Quotas!
The pernicious idea that 'quota's' might be the solution for disability employment continue:
Faced with the daunting task of improving the number of employment outcomes with out sacrificing the quality of service delivered to people with disability how have we fared (sort of Year in Review II)?
The number of placements made has seriously improved - up 31% in 2015 and a further 14% in 2016, NOVA operates at at rate of placement better than 150% over 2014!
Whats really exciting is that this has been achieved without compromising on the level of disability that can be supported by NOVA's teams (if anything this has risen)....
Famous last words!
O.K. - sorry that you need to cut and paste: http://www.smh.com.au/business/workplace-relations/100-million-payday-for-1anhour-staff-with-disabilities-20161216-gtcius....
Not sure if this will be my last blog post for 2016 but just in case, a quick look back at 2016:
Best ever year for total number of placements
Best ever year for long term employment outcomes
Best ever year for Apprenticeships and Traineeships
Best ever year for Transition to Work outcomes
Best ever year for media coverage
Best ever year for 'Focusonability'
Best ever year for Transition to Work (TTW)
How about 2017?
Looking good, so stay in touch and have a terrific holiday, be safe and hopefully Santa will bring you all that you wish for....
Choice is only of value when it's informed (written about this here previously)
I have the numbers for disability employment services (DES-ESS) up till 30th June this year and I am delighted to see that NOVA is responsible for almost 25% of all employment lasting 6 months or more (28 providers) and almost as many as next 2 providers combined....
The NDIS held out hope and promise to people with a disability, the opportunity to exercise choice and control and was heralded as the answer to the prayers of our most disadvantaged and vulnerable citizens....
Latest 'Stars' The effectiveness of Australian Disability Employment Services is recognised through a system called the 'Star Ratings'.
6 years ago NOVA was amongst the lower performing providers in Sydney, at least as measured through the Star's,
Regular readers will be aware of my unhappiness with things that I think are important to people with disability - stuff like, wages earned, hours worked etc....
Best Show on TV Morning All
Sorry you need to cut and paste: http://www.sbs.com.au/ondemand/video/802326595536/focus-on-ability-film-festival-2016
Best show on TV - bar none and, if you want to skip my bit I get off at 3:10 and you can get straight to some of the truly terrific films from this year's "Focusonability" short film festival....
Reform There is a review of Disability Employment Services and presently consideration is being given to what might best replace the current program.
NOVA needs you - come and join us
NOVA needs You!!
Wednesday 2nd November
Short notice (so really appreciate sharing) and we are holding an information session for potential new workers in a variety of roles within NOVA....
Yet again! Somewhere there is a definition of lunacy that runs along the lines of 'lunacy is when you do something the same way and expect a different result'
Today some of Australia's disability employment services will learn whether they will be allowed to continue to deliver their programs or whether they are to be replaced....
According to today's radio around 3 million Australians are living in poverty. The majority rely upon Centrelink (Australia's welfare services hub) to provide the majority of their income although many are also in small hour part time work....
Congratulations to my team for their terrific results for September, a month in which the NOVA staff placed more people into open employment - thats a job just like yours and mine - than at any previous period in our 27 year history
What an exciting time to be working in Disability Employment Services!
Demand exceeds supply (we are advertising for job seekers) and more and more smart business owners are seeing the value of people with disability as a routine part of their hiring decisions and processes....